Refund & Cancellation

 

At Alkjal, we strive to ensure complete customer satisfaction with our alkaline products. Please review the following Refund & Cancellation Policy, which outlines the terms for returns, refunds, and order cancellations.

1. Order Cancellations

1.1 Cancelling an Order: If you wish to cancel your order, you may do so before the product has been shipped. To request a cancellation, please contact our customer service team with your order details as soon as possible. Once the order has been dispatched, cancellation will no longer be possible, and you will need to initiate a return.

1.2 Refund for Cancellations: For orders canceled before shipment, we will issue a full refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

2. Returns & Refunds

2.1 Eligibility for Returns: We accept returns of unused and unopened products in their original packaging within 15 days of delivery. If you are not completely satisfied with your purchase, you may request a return by contacting our customer service team and providing your order number and reason for the return.

2.2 Return Process:

• Contact customer service at [email address/phone number] within 15 days of receiving your order to request a return authorization.
• Pack the product securely in its original packaging, including any accessories, documentation, and promotional items.
• Ship the item to the return address provided by our team. Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.

2.3 Non-Returnable Items: Certain items are not eligible for return, including:

• Products that have been used, opened, or tampered with.
• Products returned without prior authorization.
• Items purchased as part of a final sale or promotion.

2.4 Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that shipping charges (if applicable) are non-refundable unless the return is due to a defective or damaged product.

2.5 Refund Exceptions:

• If the product is damaged or defective, we will issue a full refund, including shipping costs.
• Refunds will not be issued for returned products that are found to be used or not in their original condition.

3. Defective or Damaged Products

3.1 Damaged on Arrival: If your product arrives damaged or is defective, please notify our customer service team within 48 hours of receiving the order. We will arrange for a replacement or a refund based on the circumstances.

3.2 Refund or Replacement: If a product is found to be defective or damaged, you may choose between a full refund or a replacement. If opting for a refund, the full amount, including shipping charges, will be credited to your original payment method.

4. Late or Missing Refunds

4.1 Processing Time: Refunds typically take 5-10 business days to process. If you have not received your refund after this period, please first check with your bank or payment provider as processing times can vary.

4.2 Contacting Customer Service: If you’ve completed the above steps and still have not received your refund, please contact our customer service team for assistance at [email address/phone number].

5. Exchanges

5.1 Exchange Requests: We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact our customer service team to arrange the exchange.

6. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us:

Alkjal
[Your Contact Information]
[Email Address]
[Phone Number]